Tue, 25 November 2014
With the holiday season upon us, many of our KSFR listeners will be flying throughout the U.S. to visit friends and families. But by the time we get to the ticket counter, we’re already stressed by last-minute holiday preparations. Today’s travel report will look at air rage—what is it and how to handle it. KSFR reporter Mary Lou Cooper talks with Dr. Joyce Hunter, the author of “Anger in the Air.” Dr. Hunter worked for Delta Airlines for 35 years. She joins us from Chicago where she is a professor of marketing and hospitality at Saint Zavier University.